Custom Order FAQ

Measurements

What measurements do I need to provide?
For the best fit, you will need your bust, waist, hips, and height. For some styles — such as gowns, jumpers, and tailored pieces — inseam or torso length may also be required. Always include your height in the order notes so your garment can be hemmed correctly. Without it, dresses are tailored to fall just below the knee based on a 5'5" frame.

How do I measure accurately?
Use a soft measuring tape and measure snugly but not tightly. Stand straight and have someone help if possible. Measure your bust at the fullest point, your natural waist at the narrowest point, and your hips at the fullest point. Include your height without shoes.

Is there a size chart I can reference?
Yes — a size chart guide is available on individual product pages. Review it before purchasing to determine whether a standard size or a custom measurement order is the right choice for you.

What is the difference between a custom order and a standard-sized order?
Standard-sized garments are made to our listed size chart. A custom order is tailored specifically to measurements you provide. If your measurements fall outside the standard size chart, or if you need a specific fit for your body, a custom order is the right path. Some products — such as special occasion gowns and tailored suits — are custom only.

Measurement Confirmation & Staff Contact

Will someone contact me about my measurements?
For select pieces (you will see "WE WILL CONTACT YOU FOR MEASUREMENTS" noted in the product listing), our team will reach out after your order is placed to collect or confirm your measurements before production begins. For all other custom items, please include your measurements and height in the order notes at checkout.

How do I confirm my measurements before production starts?
If you are contacted by our team, production does not begin until measurements are confirmed. For self-submitted measurements, review everything carefully before completing your order — once production begins, changes may not be possible.

How do I reach you with questions about my measurements?
Email us before placing your order or as soon as possible after. Rush order requests and measurement questions should be sent via email prior to order placement. You can also submit a Custom Garment Request Form on the applicable product page to begin the process for fully custom pieces.

Production Timing

How long does production take?
All items are made to order. Production typically takes up to 8 weeks depending on order volume and fabric choice. Custom ready-to-wear garments may takes up to 12 weeks as each piece is made individually with hand-stitched details. Your specific garment listing may also note a timeframe — please refer to the product description.

Can I rush my order?
Rush order processing is available at an additional cost. You must email us before placing your order to request rush processing. Rush fees apply to fulfillment only — not to rush shipping/delivery.

When does production begin?
Orders are processed in the order payment is received in full. For items held for measurement confirmation, production begins once measurements are confirmed.

Alterations

What if my garment doesn't fit when it arrives?
Size adjustments or exchanges are only available if the error was on our end. If you believe there is an issue caused by us, you must contact us within 48–72 hours of receiving your package. The returned item must be received by us within 7 days of delivery and must be unworn, unwashed, unaltered, and have all tags attached.

Can I have alterations done by a local tailor?
If alterations are made by anyone other than DaintyThings by LMM, we will not cover costs, provide a replacement, or perform any further alterations on that garment. Please reach out to us first if you have a fit concern.

Deposits & Payment

Is a deposit required?
Some custom pieces — such as large-scale or exclusive custom gowns — may require a deposit. In those cases, a deposit product listing will be used. Your garment will not ship until full payment is received. If full payment is not submitted, orders are held until the final payment is completed.

When is my order confirmed?
Your order is confirmed and your place in the production queue is secured once payment is received.

Cancellations & Returns

Can I cancel my order?
You may cancel for a full refund within 24 hour of placing your order. Cancellations after 24 hour are eligible for store credit only. If the fabric has already ordered within the 24 hour, store credit is issued with a deduction of the fabric ordered.

Are returns or exchanges accepted?
All garment sales are final. No refunds or exchanges are offered unless the garment was incorrect due to a shop error. Please review the size chart, double-check your measurements, and read our full policy before purchasing.

Can I get a refund if I simply change my mind?
Because every piece is made to order specifically for you, we are unable to offer refunds for change-of-mind cancellations after the 1-hour window. Cancellations in that window receive store credit.

Still have questions? Email us before placing your order — we're happy to help you get the perfect fit. Free fabric swatches are also available upon request (customer covers shipping and handling).